Clutch City Cluckers
Order

Legal

TERMS &
CONDITIONS

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the Clutch City Cluckers website, mobile app, loyalty program (Cluckers Club), online ordering, catering services, or SMS/text messaging program (collectively, the “Services”), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Services.

2. Eligibility

You must be at least 13 years old to use the Services. Some features (including SMS marketing) require you to be at least 18 years old or the age of majority in your jurisdiction.

3. Orders, Pricing & Catering

  • All prices are listed in U.S. dollars and may change without notice.
  • Orders are subject to availability and acceptance by the fulfilling location.
  • Catering orders require advance notice and may be subject to minimum order values and cancellation policies disclosed at checkout.
  • Delivery and third-party platform (DoorDash, ChowNow, Uber Eats, EZCater) orders are also subject to those providers’ terms.

4. Cluckers Club / Loyalty Program

Loyalty points and rewards have no cash value, are non-transferable, and may expire. We may modify or terminate the program at any time.

5. SMS / Text Messaging Program

By providing your mobile phone number and checking the SMS consent box on any form on this site, you expressly consent to receive recurring promotional, transactional, and informational text messages (including order updates, catering confirmations, loyalty rewards, and marketing offers) from Clutch City Cluckers and our service providers at the number you provided, including via automated technology.

  • Program description: Users may receive SMS messages from Clutch City Cluckers.
  • Message frequency: Message frequency may vary.
  • Cost: Message and data rates may apply. Check with your wireless carrier.
  • Opt-out: You can reply STOP to any message to unsubscribe at any time. After replying STOP, you will receive one final confirmation message.
  • Help: You can reply HELP for assistance, or contact us at info@clutchcitycluckers.com or 833-625-8824.
  • Not a condition of purchase: Consent to receive SMS messages is not a condition of any purchase or use of our Services.
  • Supported carriers: Major U.S. carriers, including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share mobile numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Mobile information is only shared with subprocessors that are strictly necessary to deliver the SMS messages you have requested (such as our SMS gateway provider), and they are contractually prohibited from using that information for any other purpose.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful, fraudulent, or harmful purpose.
  • Submit false, misleading, or another person’s contact information.
  • Attempt to disrupt, reverse engineer, or gain unauthorized access to the Services.
  • Scrape, harvest, or republish content without permission.

7. Intellectual Property

All trademarks, logos, recipes, photographs, menu names, and content on this site are the property of Clutch City Cluckers or its licensors and may not be used without prior written permission.

8. User Submissions & Reviews

Any feedback, reviews, photos, or content you submit may be used by Clutch City Cluckers for marketing and operational purposes, with attribution where reasonable.

9. Disclaimers

The Services are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, error-free operation, or that the Services will meet your requirements. Menu items and allergens are described to the best of our knowledge; please contact us with any allergy concerns before ordering.

10. Limitation of Liability

To the maximum extent permitted by law, Clutch City Cluckers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. Our total liability for any claim will not exceed the amount you paid us in the 6 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Clutch City Cluckers, its franchisees, employees, and agents from any claims arising from your misuse of the Services or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Exclusive jurisdiction and venue shall lie in the state and federal courts located in Harris County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

14. Contact